Derdack SIGNL4 - The Alerting Experts

In this episode, Todd from RedIron shares insights on how Derdack’s alerting solution SIGNL4 has unified and transformed their IT operations. RedIron, a managed services provider and retail integrator, faced challenges with fragmented alert systems using email and SMS. By integrating SIGNL4, they streamlined monitoring, improved team responsiveness, and unified alerts across systems like Jira, Zendesk, and various cloud platforms. Todd highlights the simplicity of integration, real-time notifications, and exceptional customer support as key benefits, enabling their teams to work more efficiently across the globe. SIGNL4 has become a critical tool in RedIron's operational success.

Join us as Jean Muller, IT Manager at Nexio, shares his experience with Derdack and how their monitoring / helpdesk and alerting architecture has grown over the years. Listen to how Nexio has managed to grow from a storage company to an MSSP and security service provider and what core elements helped to make this possible. South Africa is a special market and Jean talks about some of the aspects that helped him, and his company to be successful. He also highlights his learning when it is about meeting service level agreements, delivering faster responses and improving service quality.

In this brand-new episode Doreen interviews Matthes, the CEO & Visionary of Derdack, as we explore the core of mobile incident management and the importance of real-time alerting and seamless communication. Join us as we unveil the innovative culture of Derdack, a bootstrapped company, leveraging innovation as an advantage. Discover how SIGNL4 bridges the last mile, empowering on-call, remote, and mobile teams to collaborate effectively. Stay tuned for stories of success and the transformative impact of SIGNL4 in critical incident management.

In this episode, Maarten Goet, Director of Cybersecurity at Wortell, shares valuable insights on what MSPs in the security space need to keep in mind for building a sustainable and successful future. Learn about key aspects that support your digital transformation and the importance of a fully integrated solution for a holistic view and a better response to potential threats and cyberattacks. Hear Maarten talk about Microsoft’s journey and their evolution into a trailblazing security solution provider and how you can prepare your MSP business for upcoming regulations and threats.